Privacy Policy

Who this covers

The New Crossings Company LLC ("the Company", "we", "us") respects your privacy and is committed to protecting your personal information. This policy explains what we collect through this website, how we use it, and the choices you have.

It applies only to information collected online through this site. Information shared during a client engagement is governed by your service agreement and handled with far greater restriction than anything described here.

What we collect

Information you give us directly: your name or the name you choose to use, an email address or phone number, your preferred method and timing of reply, and anything you write in a message or contact form.

Information collected automatically: IP address, browser and device details, date and time of access, pages visited, and the site that referred you.

We ask that you keep case details, diagnoses, and other sensitive specifics out of a first message. A website form is not a secure or privileged channel, and there will be time for all of it on a call.

How we use it

To reply to you, to provide information or services you have asked for, to maintain internal records, to improve the website, and to meet legal obligations.

We do not sell, rent, or share your personal information for advertising purposes, and we do not use it for behavioural tracking or targeted advertising.

Cookies and analytics

We may use cookies to understand how the site is used and to improve its performance, including cookies placed by third-party analytics services. You can disable cookies in your browser at any time.

For visitors in the EEA and the UK, we do not set non-essential cookies without explicit consent.

Who we share it with

Service providers who help operate the website or deliver email, under confidentiality obligations; where required by law; and where necessary to protect the site, our users, or the Company.

If your data is transferred outside the EEA or the UK, we rely on Standard Contractual Clauses or equivalent safeguards.

Security and retention

We use appropriate measures including encrypted transport and access controls. No method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described here or as required by law. Website inquiries are generally retained for up to two years.

Your rights

California residents (CCPA/CPRA). You have the right to know what personal information we collect, to request deletion or correction, to opt out of sale or sharing (we do neither), and not to be discriminated against for exercising these rights.

EEA and UK residents (GDPR). You have the right to access and correct your data, request deletion, object to or restrict processing, port your data to another provider, and withdraw consent at any time. We process data on the basis of your consent, our legitimate interests, the performance of a contract, or legal obligation.

To exercise any of these rights, or to raise a complaint, write to services@newcrossings.com.

Children

This site and our services are intended for adults. We do not knowingly collect information from anyone under 13, and will delete it promptly if we learn we have.

Changes, accessibility, and governing law

We may update this policy. Any changes are posted here with a revised date. To request this policy in an accessible format, write to services@newcrossings.com.

This policy is governed by the laws of the State of California, USA.